Life changes from time to time, and your subscription should be able to keep up. Here is everything you need to know to keep your Subscribe & Save subscription working for you.
Subscribe & Save Overview
Subscribe & Save is built for caregivers who want their supplies to arrive automatically, without the extra step of reordering each month. Because needs change, your subscription is flexible. You can view what is coming next, adjust how often it arrives, skip a delivery, or cancel entirely, and you stay in control the whole time.
Contents
- How to view your upcoming order
- How to change your delivery frequency
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How to add or remove products
- How to skip an upcoming delivery
- How to cancel a subscription
- How to reactivate a subscription
- How to update payment information
- How to change a shipping address
- How your discount tier is calculated
- Frequently asked questions about Subscribe & Save
How to view your upcoming order
Before making any changes, it helps to see what is currently scheduled. Log in to your account and go to the Subscriptions section, where you will find your next order date and the items included.
1. Click 'My subscriptions' once you are logged in:
2. You'll see your active and inactive subscriptions in your account dashboard:
How to change your delivery frequency
If your supplies are lasting longer or running out faster than expected, you can adjust how often they arrive. From your subscription details, select the delivery frequency dropdown and choose a new interval.
1. Click 'View details' from your subscriptions dashboard:
How to add or remove products
You can add a new product to an existing subscription or remove one you no longer need. Keep in mind that your discount tier is based on the number of items included, so adding or removing a product may move you into a different tier. We cover how that works in more detail below.
Adding products to your subscription
1. Click 'Add product' from the subscription details page:
2. Use the search function to find the product you want to add:
Removing products from your subscription
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Click 'Remove item' from the subscription details page:
How to skip an upcoming delivery
If you still have product on hand, you can skip your next order without canceling the subscription. This pushes your next charge and delivery to the following cycle, and everything else about your subscription stays the same.
Click the 'Skip' button from the subscriptions dashboard:
How to cancel a subscription
If Subscribe & Save no longer fits your needs, you can cancel at any time from your account. Canceling stops future orders, and you are welcome to resubscribe whenever you would like.
Click the 'More' button from the subscription details page and then click the 'Cancel' button. ⚠️ Note that this cancels your subscription immediately.
How to reactivate a subscription
If you need to reactivate a subscription that is inactive, you can do this easily from the subscriptions dashboard and select the next order date. You can also modify the frequency but you'll need to reactivate the subscription on the original frequency first.
Find your inactive subscription and click the 'Reactivate' button from your subscriptions dashboard:
How to update payment information
You can update your card on file or shipping address directly from your account settings. Because Subscribe & Save charges automatically, keeping this information current helps your deliveries arrive without interruption.
1. Click 'View details' from your subscriptions dashboard:
How to change a shipping address
You can update your shipping address directly from your account settings. Keeping this information up-to-date helps your deliveries arrive without interruption.
1. Click 'View details' from your subscriptions dashboard:
How your discount tier is calculated
Your Subscribe & Save discount is based on how many products are included in your subscription. One subscribed item saves you 5 percent, while two items saves you 7 percent Because this tier applies to your order total, adding or removing a product can shift you into a different discount level, so it is worth checking your tier after making changes.
Frequently asked questions about Subscribe & Save
Can I combine a discount code with Subscribe & Save?
No. Subscribe & Save discounts cannot be combined with other discount codes. The Subscribe & Save discount will be applied automatically at checkout.
Why didn't my subscription discount apply?
Your discount depends on how many items are currently in your subscription. If a product was removed or a subscription was split, your order may now fall into a different tier.
I skipped my order, but it still shows as active. Is that normal?
Yes. Skipping only affects the next scheduled order. Your subscription itself remains active so future deliveries continue as planned.
Can I have more than one Subscribe & Save subscription at a time?
Yes. You can manage multiple subscriptions with different products and frequencies, and each one is tracked separately in your account.
Getting help with your subscription
Managing a subscription is simple but sometimes you need a hand. Our team is here to help. Reach out to us at (833) 933-2323 for help with your account, your order, or anything Subscribe & Save related. For more guides like this one, browse our website help articles.
