Refund policy

Last updated June 25, 2026

Thank you for your order. We want you to be completely satisfied, but if for any reason you're not, you may return your item to us for a refund. Please review our return policy below.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. Returned items must be in new, unused condition with all original tags and labels attached.

RETURN PROCESS

To start a return, email our customer service team at cs@honestmed.com to request a Return Merchandise Authorization (RMA) number. Once you've received your RMA number, securely repackage the item in its original packaging and contact us for the correct return address and shipping instructions.

You are responsible for all return shipping charges. We strongly recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

REFUNDS

Once we receive and inspect your return, we'll process it within seven (7) business days. Please allow 7–10 business days from the date we receive your item to fully process the return and issue your refund. Depending on your credit card company, refunds may take 1–2 billing cycles to appear on your statement. All refunds are issued to the original payment method only — no exceptions.

EXCEPTIONS

The following items cannot be returned:

  • Any open or used products (partial refunds are not accepted)
  • Products purchased more than 30 days prior
  • Sterile supplies, clearance goods, or items marked "Non-Returnable"
  • Personal care and hygiene products (e.g., toilet risers, shower chairs, transfer benches, body wash, contraceptives)
  • Food and nutritionals (e.g., formula, water, meal replacement shakes, food and beverage thickeners)
  • Diagnostic products (e.g., pregnancy tests, COVID tests, at-home drug tests)
  • Perishable goods (e.g., toothbrushes, razors, shampoo, food, and any products with expiration dates)

For defective or damaged products, please contact us using the details below to arrange a replacement or exchange at no cost to you.

PLEASE NOTE

  • A 15% restocking fee applies to all returns.
  • The $6.99 flat-rate shipping cost is non-refundable (partial refunds are not accepted).
  • Damaged or defective items will be replaced or exchanged at no cost to you.
  • Every purchase is backed by our 100% Satisfaction Guarantee.
  • We work hard to get most orders delivered within 2–3 business days; however, delivery times are not guaranteed and may vary. Factors such as warehouse inventory and location, carrier capacity, weather, and peak seasons or holidays can occasionally cause delays beyond our control. Once your order ships, you'll receive tracking information so you can follow its progress. If your order is taking longer than expected, our customer service team is happy to look into it for you.

QUESTIONS

If you have any questions about our return policy, please contact us:

(833) 933-2323
cs@honestmed.com