Return Policy

Last updated May 08, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at cs@honestmed.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Please call us for return address and further instructions.
Attn: Returns
RMA #
Street Address
City, State, Zip Code
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

The following items cannot be returned:

  • Any Open/Used Products - Partial Refunds are NOT Accepted
  • Products Purchased over 30 Days Prior
  • Sterile Supplies, Clearance Goods or items Marked as 'Non-Returnable'
  • Personal Care & Hygiene Products (including items like toilet risers, shower chairs, transfer benches, body wash, contraceptives, etc.)
  • Food & Nutritionals (including items like formula, water, meal replacement shakes, food & beverage thickeners, etc.)
  • Diagnostic Products (including items like pregnancy tests, COVID tests, at-home drug tests, etc.)
  • Perishable Goods (including items like toothbrushes, razors, shampoo, food, products with expiration dates, etc.)

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 15% restocking fee will be charged for all returns.
    $6.99 Flat Rate Shipping Cost is Non-Refundable - (Partial Refunds are NOT Accepted)
  • After receiving your return and inspecting the condition of your item, we will process your return and issue the refund back to your original payment method.
    Please allow 7-10 business days from the receipt of your return to fully process the return and issue your refund.
  • Damaged or Defective Items: We will gladly replace or exchange any damaged or defective goods at no cost to you
  • We are confident that you will love our products and service. Every purchase is backed by our 100% Satisfaction Guarantee.
  • We work hard to ensure most orders arrive within 2–3 business days; however, delivery times are not guaranteed and may vary. Factors such as warehouse inventory and location, carrier capacity, weather conditions, and peak seasons or holidays can occasionally cause delays beyond our control. Once your order ships, you’ll receive tracking information so you can follow its progress. If your order is taking longer than expected, our customer service team is always happy to help look into it.
  • All refunds are issued strictly to the original payment method. No exceptions.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(833) 933-2323
cs@honestmed.com