Frequently Asked Questions

Placing an order with HonestMed.com is easy. Simply find the products you want to purchase and add them to your cart. When you're ready, click on the cart icon to review your items, then proceed to checkout. You'll be guided through the shipping and payment information to complete your order. You may also call us at 833-933-2323 to place an order over the phone. 

Once your order is placed, you'll receive a confirmation email. If you don’t see it, be sure to check your spam or junk folder. As soon as your order ships, you'll get another email with a tracking number and a link to track its progress. You can also log into your HonestMed account at any time to view your order history and status.

Because we work quickly to process and ship orders, we have a very limited window for changes. If you need to modify or cancel your order, please contact our customer support team immediately. We'll do our best to assist you, but we can't guarantee that we'll be able to make changes once the order is in progress

You can easily access and print your order invoices by logging into your HonestMed account.

If you checked out as a guest, your order confirmation email will serve as your invoice. You can also contact our customer support team with your order number, and we'll be happy to send you a copy.

Shipping times can vary based on your location. Because we use a network of warehouses across the country, most orders are processed and shipped within 2-3 business days.

Orders placed on weekends or during holidays may experience longer shipping times. Once your order ships, you'll receive an email with a tracking number so you can follow your package's progress and see its estimated delivery date.

To get your items to you as quickly as possible, we sometimes ship products from different warehouses across the country. If your order is split, you'll receive separate shipping confirmation emails and tracking numbers for each package, so you can track them all the way to your door.

If your package is delayed, please use the tracking number provided to check the carrier's website for the most up-to-date information. If the tracking information shows the package was delivered but you haven't received it, please contact our customer support team as soon as possible so we can help resolve the issue.

While we work hard to get your order to you as quickly as possible, there are occasional circumstances that can cause delays. Shipping times on most orders are subject to delays due to factors including, but not limited to:

No, at this time we only ship to the contiguous United States (the 48 U.S. states on the North American continent and the District of Columbia). We do not ship to Alaska, Hawaii, U.S. territories, or any international locations.

We want you to be completely satisfied with your purchase. Our return policy allows you to return most new, unopened items within 30 days of delivery for a full or partial refund. Some items may have specific return conditions, which will be noted on the product page. Read more about our return policy exceptions here. 

To start a return, please email customer service at cs@honestmed.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the address provided by our customer support department. 

Once we receive your returned item and inspect it, we will process your refund. Refunds are typically issued within 7 business days to your original payment method. The timing may vary depending on your bank's processing times. Refunds may take 1-2 billing cycles to appear on your credit card statement. 

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely to protect your information.

HonestMed does not accept insurance as a direct form of payment. We operate as a direct-to-consumer retailer to keep our prices as low as possible. However, we do provide detailed invoices for every order, which you may be able to submit to your insurance provider for potential reimbursement. We recommend contacting your insurance company directly to verify their specific reimbursement policies. 

While many of our products are HSA/FSA eligible, we currently do not accept HSA or FSA debit cards as a direct form of payment on our website. To purchase eligible items, please use a standard payment method (such as a credit card or PayPal). After completing your purchase, you can download your invoice from your account dashboard and submit it to your plan administrator for reimbursement. We recommend confirming eligibility with your specific provider prior to purchase. 

Yes, your security is our top priority. Our website uses industry-standard SSL encryption to protect your personal and payment information during all transactions. We do not store your credit card details on our servers.

Creating an account makes it easier to track your orders, view your purchase history, save your shipping information for faster checkout, and manage your preferences. You can also sign up for our newsletter to receive updates on new products and special offers.

No problem! On the login page, click the "Forgot Password" link. Enter the email address associated with your account, and we'll send you a link to reset your password.